Just talked to one of my "customers". She wants a backup solution, but doesn't know what she wants backed up on her own computer. She threw out the term "thumb drive" but doesn't know exactly what it is. She also cannot tell me what version of Windows she is running (even though I talked her through to the area where all she has to do is read it off of the screen). And...she doesn't know if the computer has any USB ports.
I wonder if this person can dial a telephone because it sounds to me like even that may be beyond her capabilities.
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