I got another in a long line of emails that go into nauseating detail about how something is NOT working and about how much PAIN this is bringing the user because they are NOT able to do something. I've taken note of these and I've made a concerted effort to NOT talk to people that provide me service in this way.
Examples:
- the "old" way: My car isn't running right and I'm not able to get to get somewhere to do something that is extremely important to me at this moment...what do you think is wrong with it??? I need this taken care of now!!!
Note that there is no mention of any request for service to said vehicle...only an almost non-stop spewing of how much pain this is causing.
- the "new" way: there is a clicking sound coming from the front left side. I'll drop it off first thing in the morning if you have time to look at it. Thanks.
Even though the new way provides as much inconvenience (for not having the vehicle available) it provides more information to the service provider and brings him/her further into the conversation by giving them the illusion that they can work on it at their own pace.
Anyhow...I don't think any of these entitled turds at "the U" understand this. And, it seems that the closer they get to retirement, the worse their entitlement gets.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment